For same-day delivery in London, orders must be placed by 3pm. If you're nearby or past the cutoff, contact us directly, and we'll do our best to accommodate your request.

Some flowers and plants may not be available for nationwide delivery due to their delicate nature, size, or packaging requirements.

If you're looking for flowers not listed on our website, we may be able to source them from our suppliers. However, please note that minimum quantities may apply, typically in 10's, 25's, or 50's, with a 48-hour notice required. Out-of-season flowers may vary in quality.

Yes, we offer the option to send flowers in a vase nationwide.

We offer customisation options for bouquets depending on your preferences. Contact us at contact@pmflowers.co.uk or give us a call to discuss your customisation needs further.

1. For Local London Deliveries: Bouquets are bound with bindwire, presented in cellophane with a water bubble (aqua pack), and packaged in the PM Flowers bouquet box.
2. For Nationwide Deliveries: Bouquets are bound with Bindwire & Raffia, presented in cellophane with a water bag, and packaged in our Nationwide Delivery box.

If you're experiencing issues ordering on our website, please contact us via email at contact@pmflowers.co.uk or call us at 02077234683 to place your order with one of our florists. Our phone lines are open Monday to Saturday from 10 am to 6 pm.

Upon placing your order, you'll receive a confirmation email. If you haven't received one within 3 hours, please contact us at 02077234683 or email us at contact@pmflowers.co.uk, and we'll assist you promptly.

Once your order is shipped, you'll receive tracking information via email or the provided contact number. Click on the tracking link for real-time updates on your delivery.

Each bouquet comes with complimentary flower food and care instructions. For further details, refer to our Flower Care Guide or Plant Care Guide.

We always prioritise sourcing the freshest and highest quality flowers available each season. If a specific ingredient is unavailable due to seasonal constraints, we'll make appropriate substitutions of equal or higher value to maintain the bouquet's overall aesthetic and quality.

To cancel your order, contact our florists at 02077234683 or email us at contact@pmflowers.co.uk with the subject line 'Cancel Order' and your order number. You can cancel up to 24 hours before the selected delivery date (or 48 hours for Valentine’s Day, Mother's Day, and Christmas Eve deliveries).

If you've made a mistake on your order, please email contact@pmflowers.co.uk as soon as possible. Use the subject line "Amend delivery details" and include your order number. While technical changes require 24 hours notice, we'll make every effort to accommodate your request before delivery.

We deliver to most London addresses six days a week, from Monday to Saturday. For nationwide and some Greater London addresses, deliveries are made five days a week, from Tuesday to Saturday. Please note that same-day delivery is not available for nationwide deliveries.

Unfortunately, we cannot provide guaranteed time slots for delivery due to factors such as Central London traffic and weather conditions. However, for London delivery, you can request either an AM or PM delivery slot. Please note that for nationwide delivery, specific AM or PM requests are not available.

If there's no one available to accept the delivery, the recipient will receive a text message to rearrange delivery. In some cases, the driver may leave the flowers with a neighbour or in a secure place, with notification. If you have specific delivery instructions, please provide them when placing your order.

If you haven't received your flowers, please email us at contact@pmflowers.co.uk so we can investigate. Please note that we are not liable for deliveries unable to be fulfilled due to circumstances beyond our control, such as severe weather, government lockdowns, or road traffic accidents.

Flowers may arrive without a message or note if the sender hasn't included one, or if there's a specific request for anonymity. We cannot disclose sender information unless approved by them.

We pride ourselves on delivering beautiful bouquets and excellent customer service. If you're unhappy with your order, please email us at contact@pmflowers.co.uk within 2 days of delivery, providing your order number and a photograph of the flowers, along with further details. Depending on the situation, we may offer an exchange or a partial/full refund. Compensation is offered at our discretion if our flowers have not met our standard. We don't accept liability for flowers that haven't lasted due to incorrect care.

We always source the freshest and highest quality flowers available each season. If we can't source a specific ingredient due to seasonal constraints, we'll make appropriate substitutions of equal or higher value to maintain the bouquet's overall aesthetic and quality.

We apologise if your order has been damaged during transit. We take great care to package our flowers for safe delivery. Please send a photograph of the damage along with your delivery address to contact@pmflowers.co.uk, and we'll address the issue promptly.